FAQ

How I know that my order has been received?

All order will receive a confirmation message and an Order Number from us. If you hear no news from us within two working hours, please call us at (603) 7806 4428, or fax us at (603) 7806 4426, or e-mail us. For an urgent order, call for an immediate confirmation.
 
What if I want to cancel my order?

Cancellation of order must be made 24 hours in advance before delivery date, otherwise 50% cancellation charge will be imposed before delivery is attempted. No cancellation is allowed if delivery is attempted.
 
Is my personal information secure?

Bright Garden’s site utilizes SSL (Secure Socket Layer) Technology to ensure the safety of your personal information as they travel across The Internet.

All information in the order form is encrypted to render it undecipherable to protect the personal data that you provide during your shopping process with Bright Garden.
 
Is ‘Privacy’ an issue?

Bright Garden assures its customers that the information given to us , such as your contact details, credit card details will be treated as confidential and will not disclose to any other parties including recipient of the order.
 
What if I am not satisfied with the quality of the item I choose?

Bright Garden, at its option will replace or refund the purchase price of the order if the product or service is found to be defective in terms of workmanship or quality. The purchaser or user assumes, without limitation, all risk for any loss or damage arising out of the use of this service.

Please be informed that all complaints must be made within 24 hours since the time of delivery for full replacement or refund of the purchase price of the order. This is if the product or service is found to be defective in terms of workmanship or quality.
 
Order Status
 
How do I place an Online order?

After choosing the product, click on the “Buy Now” button. This will place your selection in the shopping cart and bring you to the add-on page. At this point you can continue shopping or proceed to the order form
 
When is my credit card charged?

We will charge you credit card as soon as we’ve receive your order. Should there be any problems with the process, we will notify you as soon as possible via phone or e- mail to recommend a solution.
 
Will I need to pay any additional charges (Delivery, handling ect) Online?
       
There will be certain Delivery Surcharges on the Flowers and Gifts. Please read the Delivery Information for more details.
 
Can I make changes to my order after it has been submitted?
       
You may change the product to another of same or greater price if its production is not in process. You can email us the changes before we proceed.
 
How and when do I cancel an order?
       
You may cancel the order if the product is not yet in production.
 
Are there any non-Online methods of placing my orders?
       
You may order through Fax, or you may call us to place an order.

How can I track the status of an order?
       
You may call us at (603) 7806 4428 or send us an e-mail. Otherwise, we also provide the function of Track Your Order in our website, you may check from here.
 
Delivery, Shipping & Returns

Are there any additional delivery, shipping and handling charge. Do I have to pay shipping & handling for each shipment on my order?
       
You may need to pay for certain Delivery Surcharges for the delivery area. Please refer to the Delivery Information for more details.
 
What is Bright Garden return policy?
       
Bright Garden, at its option will replace or refund the purchase price of the order if the product or service is found to be defective in terms of workmanship or quality. The purchaser or user assumes, without limitation, all risk for any loss or damage arising out of the use of this service.

Please be informed that all complaints must be made within 24 hours since the time of delivery for full replacement or refund of the purchase price of the order. This is if the product or service is found to be defective in terms of workmanship or quality.
 
What if my product arrives damaged?
       
The Recipient should not accept it. We will resend a new replacement at no cost.
 
When I self collect an item from your store and will there any discounts for your product?
       
Yes, you can. Please let us know in the order form when you order Online with your preferred time of collection. Or you can call us at (603) 7806 4428 to notify us of the collection.

There will be not be any discounts as delivery is done free of charge.
 
Brick And Mortar Store
 
Do you have any physical outlets and where are they located?

Our Outlet Address:
No 17, Jalan SS 23/11,
Taman Sea,
47400 Petaling Jaya, Selangor
Business Hour: 10am – 6pm (Monday –Friday)
 
Can I collect the products from your outlets?
       
Yes, you can. Please let us know in the order form when you order Online with your preferred time of collection. Or you can call us at (603) 7806 4428 or to notify us via Email.
 
Payment, Promotion Codes and Redemption Points
 
What are the payment methods accepted by Bright Garden?
       
We accept Diners, Visa, Masters, Cheque and Direct Bank-in.

Maybank - 5122-3139-3543 (Bright Garden Florist)
CIMB - 800-833-5080 (Bright Garden Florist)
 
Are credit card transactions Online safe?
       
Yes, this website is a secured website (SSL) for more information, please view our Privacy Policy.

Can I choose to pay by other methods apart from credit cards?
       
Yes, you can pay by Direct Bank-in and write us the Cheque.
 
Personal Membership Account
 
How do I sign on to be a member?
       
Just Click Register, fill in the membership Form and submit Online
 
What is the membership benefit?
       
Coming Soon for more information.
 
Product Information
 
How do I get more information about a product?
       
Please E-mail us with your request or call us at (603) 7806 4428 or (6017) 576 0198 and (6012) 234 8579.
 
I want an arrangement or a product which is not found on your website. How do I purchase it?
       
Please E-mail us with your request or call us at (603) 7806 4428 or (6017) 576 0198 and (6012) 234 8579.
 
Do you distribute customer’s e-mails to external parties and what is your policy regarding the collection of e-mail and address?
       
We do not distribute them to external parties. All e-mail collected as treated on a Confidential basis. We will not send e-mail your newsletters and promotions without your permission.